Privacy Policy – jilil Casino Philippines

jilil is an online gaming platform operating at https://jilil.app, serving Filipino players across the Philippines — from Metro Manila and Makati to Cebu, Davao, and Quezon City. jilil is operated under the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR) and is subject to Philippine law, including the Data Privacy Act of 2012 (Republic Act No. 10173).

For the purposes of this Privacy Policy, jilil is the data controller responsible for the personal information collected through the jilil Platform. Our designated Data Protection Officer (DPO) can be reached at the contact details provided in Section 16 of this Policy.

This Privacy Policy applies to all personal information collected, processed, stored, and shared by jilil in connection with your use of the jilil Platform, including the website at https://jilil.app, any mobile applications, and all related services, features, and communications.

This Policy applies to all users of the jilil Platform, including registered players, visitors who browse without registering, and individuals who contact jilil's customer support team. It does not apply to third-party websites or services that may be linked from the jilil Platform — those are governed by their own privacy policies.

jilil collects the following categories of personal information, depending on how you interact with the Platform:

• Full legal name as it appears on your government-issued ID
• Date of birth (to verify the 21+ age requirement)
• Residential address (including barangay, city/municipality, province)
• Email address and mobile phone number
• Government-issued ID details (ID type, ID number) for KYC verification

• GCash or PayMaya/Maya account details (mobile number linked to the e-wallet)
• Bank account details for bank transfer transactions (account name, account number, bank name)
• Transaction history, including deposit amounts, withdrawal amounts, and dates
• Debit card details where applicable (card number is tokenized — jilil does not store full card numbers)

• Game session logs, including games played, bets placed, wins, and losses
• Bonus and promotion usage history
• Responsible gaming settings (deposit limits, loss limits, self-exclusion status)

• IP address and approximate geolocation (city/region level)
• Device type, operating system, and browser type and version
• Session timestamps and duration
• Cookies and similar tracking technologies (see Section 8)

• Records of your communications with jilil's customer support team, including live chat transcripts and email correspondence
• Feedback, complaints, and dispute records

jilil collects your personal information through the following means:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions.
• Automatically: When you use the jilil Platform, we automatically collect technical and device data, gaming activity logs, and cookie data through our systems.
• From third parties: We may receive identity verification data from KYC service providers, fraud detection data from security partners, and payment confirmation data from payment processors such as GCash and Maya. All third-party data sharing is governed by data processing agreements that require those parties to handle your data in accordance with Philippine privacy law.
• From regulatory bodies: PAGCOR and other Philippine government agencies may share information with jilil as required for regulatory compliance, including self-exclusion lists and fraud alerts.

jilil uses your personal information for the following purposes:

• Account management: To create, maintain, and manage your jilil account, including verifying your identity and age (21+ requirement).
• Service delivery: To provide access to games, process deposits and withdrawals, and deliver all features of the jilil Platform.
• Regulatory compliance: To comply with PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA), the Data Privacy Act, and other applicable Philippine laws and regulations.
• Fraud prevention & security: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, and other illegal activities.
• Responsible gaming: To monitor gaming activity for signs of problem gambling and to enforce responsible gaming tools such as deposit limits and self-exclusion.
• Customer support: To respond to your inquiries, resolve disputes, and improve our support services.
• Marketing & promotions: To send you relevant offers and promotions, where you have given your consent to receive such communications. You may opt out at any time.
• Platform improvement: To analyze usage patterns, fix bugs, and improve the overall jilil experience for all Filipino players.

Under the Philippine Data Privacy Act of 2012, jilil processes your personal information on the following legal bases:

• Contractual necessity: Processing required to fulfill our obligations under the Terms and Conditions you agreed to when registering your jilil account.
• Legal obligation: Processing required to comply with PAGCOR regulations, AMLA requirements, tax obligations, and other applicable Philippine laws.
• Legitimate interests: Processing necessary for fraud prevention, platform security, and improving our services, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

jilil does not sell your personal data. We share your information only in the following limited circumstances:

We engage trusted third-party service providers to assist in operating the jilil Platform, including KYC verification providers, payment processors (GCash, Maya, and Philippine banks), cloud hosting providers, fraud detection services, and customer support tools. All service providers are bound by data processing agreements that prohibit them from using your data for any purpose other than providing services to jilil.

jilil is required by law to share certain information with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies upon lawful request. We may also disclose information to law enforcement agencies where required by a valid court order or legal process.

In the event of a merger, acquisition, or sale of all or part of jilil's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. You will be notified of any such transfer in advance.

We may share your data with third parties in other circumstances where you have given your explicit prior consent to such sharing.

jilil uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyze usage patterns. The following types of cookies are used:

• Essential cookies: Required for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and responsible gaming limits. Disabling these may affect your experience.
• Analytics cookies: Help us understand how players use the Platform so we can improve it. Data collected is aggregated and anonymized where possible.
• Marketing cookies: Used only with your consent to deliver relevant promotions. You may opt out at any time via your account settings.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from using the jilil Platform.

jilil retains your personal data for as long as necessary to fulfill the purposes described in this Policy, or as required by applicable law. The following retention periods apply:

• Account data: Retained for the duration of your account and for five (5) years after account closure, as required by PAGCOR regulations and AMLA record-keeping obligations.
• Financial transaction records: Retained for ten (10) years in compliance with AMLA requirements.
• Gaming activity logs: Retained for five (5) years after the relevant gaming session, for regulatory audit purposes.
• Customer support records: Retained for three (3) years after the resolution of the relevant inquiry or dispute.
• Marketing consent records: Retained until you withdraw consent, plus one (1) year for compliance documentation purposes.

After the applicable retention period, your personal data will be securely deleted or anonymized so that it can no longer be linked to you.

jilil implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and jilil's servers
• AES-256 encryption for sensitive data stored in our databases
• Multi-factor authentication for all jilil staff accessing production systems
• Regular third-party penetration testing and security audits
• Intrusion detection and prevention systems (IDS/IPS)
• Strict role-based access controls limiting data access to authorized personnel only
• Incident response procedures compliant with NPC breach notification requirements

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal information held by jilil:

• Right to be informed: You have the right to know what personal data jilil collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of access: You may request a copy of the personal data jilil holds about you at any time.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe jilil has violated your privacy rights.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 16. We will respond to all valid requests within fifteen (15) business days, as required by the Data Privacy Act.

The jilil Platform is strictly intended for adults aged 21 years and above. jilil does not knowingly collect personal information from persons under the age of 21. If we become aware that a person under 21 has registered an account or provided personal information, we will immediately suspend the account, delete the associated personal data, and return any deposited funds to the original payment source.

If you are a parent or guardian and believe your child has accessed the jilil Platform, please contact our support team immediately so we can take appropriate action.

jilil primarily stores and processes your personal data within the Philippines. In limited circumstances, data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or international fraud detection services.

Where such transfers occur, jilil ensures that appropriate safeguards are in place to protect your data, including contractual clauses that require the recipient to provide a level of data protection equivalent to that required under the Philippine Data Privacy Act. jilil will not transfer your personal data to countries that do not provide adequate data protection without your explicit consent or a valid legal basis.

The jilil Platform may contain links to third-party websites or services. This Privacy Policy applies only to the jilil Platform. jilil is not responsible for the privacy practices of any third-party websites, and we encourage you to review the privacy policies of any external sites you visit. The inclusion of a link on the jilil Platform does not constitute an endorsement of the linked site's privacy practices.

jilil reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or PAGCOR requirements. When material changes are made, we will notify registered players via email and/or a prominent notice on the jilil Platform at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this Policy will always reflect the most recent revision. We encourage you to review this Policy periodically. Your continued use of the jilil Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or jilil's data practices, please contact our Data Protection Officer:

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.